Will people trust human recommendations more than algorithms?
People forgive humans for mistakes more easily than machines.
An algorithm is right.\n\nA friend is wrong.\n\nThe friend is forgiven.\n\nThe hidden mechanism is relational trust.\n\nHumans evaluate intentions as much as outcomes.\n\nTrust depends on empathy.\n\nShared experiences matter.\n\nPeople think trust comes from accuracy.\n\nVery often, it comes from feeling understood.
