Might a Small Friction Prevent a Larger Mistake?
Resistance is not always the enemy of progress.
Sometimes. Small barriers can create pauses that prevent costly errors.
An online booking system requires travelers to confirm passport details before completing a purchase.
The hidden mechanism is verification friction. A small interruption forces attention onto information that might otherwise be overlooked.
A micro-scene makes this clear: a thirty-second review prevents a traveler from booking a ticket under the wrong name.
The fastest process is not always the safest one because mistakes also move quickly when nothing slows them down.
