Might a restaurant become famous for solving a problem no one noticed?
The best solutions often create new awareness.
People adapt surprisingly well to inconvenience.
The hidden mechanism is hidden dissatisfaction. Customers may dislike certain experiences without realizing better alternatives are possible.
Imagine a restaurant redesigning ordering, seating, or menus in a way that feels obvious only after people experience it.
A second-order effect develops because expectations change quickly. What once felt innovative soon becomes the new standard.
People often think innovation means creating new desires. Sometimes it means revealing old frustrations people had stopped noticing.
