Might a Business Have Customers Who Never Compare Alternatives?
Trust can become a shortcut for attention.
A customer automatically books the same hotel chain every year without reviewing competitors.
The hidden mechanism is comparison avoidance. Trust reduces the mental effort required to evaluate new options.
Many loyal customers are not claiming competitors are worse. They simply no longer believe comparison is worth the effort.
Competition often ends long before alternatives disappear. It ends when attention leaves the market.
