Might a Business Have Customers Who Do Not Want the Best Option?
Good enough can outperform perfect when effort has a cost.
A customer repeatedly orders the same meal, books the same hotel chain, or uses the same software despite knowing superior alternatives may exist.
The hidden mechanism is optimization avoidance. Searching for the best option requires time, attention, and uncertainty.
People often optimize until further optimization becomes too expensive.
The best option in theory is not always the best option in practice when finding it becomes part of the cost.
