Could a grocery store make customers spend more by making shopping easier?
Friction shapes choices as much as prices do.
People like to believe their decisions are fully rational.
The hidden mechanism is friction economics. Small inconveniences discourage purchases, while smooth experiences encourage exploration and impulse buying.
Imagine two identical stores. One requires effort to navigate, while the other feels effortless.
A second-order effect develops because convenience changes habits. Customers begin visiting more often and spending less energy comparing alternatives.
People often think businesses compete on prices. Many quietly compete on how little thinking customers need to do.
